Problem: Start by acknowledging how frustrating it is to forget a password, especially when you need to fill out an exam form or check a pension status urgently.
Solution: Assure them that the Rajasthan SSO portal offers three easy ways to recover it without visiting an E-Mitra center.
Target Keywords: Use phrases like "SSO ID password forgot," "Raj SSO password reset," and "Recover SSO ID."
2. Important: Before You Start
Requirement: Remind them they need access to at least one of the following:
The Mobile Number registered with the account.
The Email ID (Gmail) linked to the account.
Or their Aadhaar / Jan Aadhaar details.
3. Method 1: Reset Password via Mobile (SMS) - Easiest Way
Step 1: Go to the login page
sso.rajasthan.gov.in.Step 2: Click on the link that says "Forgot Password?" (located just below the Login button).
Step 3: Select the "Mobile" option.
Step 4: Enter your SSO ID and your Registered Mobile Number.
Step 5: Complete the Captcha and hit Submit.
Result: You will receive an OTP or a temporary password via SMS on your phone.
4. Method 2: Reset Password via Email
Step 1: On the "Forgot Password" page, select the "Email" radio button.
Step 2: Enter your SSO ID and the Email Address you used during registration.
Step 3: Check your Gmail inbox (also check the Spam folder).
Step 4: Click the verification link sent by RajSSO to set a new password.
5. Method 3: Recover Forgotten SSO ID (Username)
Sometimes people forget the Username, not just the password.
Explain that they can send an SMS to 9223166166.
Format: Type
RJ SSOand send it to9223166166from your registered mobile number.Result: You will get your SSO ID in a text message.
6. How to Create a Strong New Password
Advise them to make a password that follows the rules:
At least 8 characters.
One Capital Letter (A-Z).
One Number (0-9).
One Special Character (@, #, $).
Example:
Rajasthan@2026(Don't use this exact one, but something similar).
7. FAQ (Frequently Asked Questions)
Q: I lost my registered mobile number. What do I do?
Ans: You will need to visit your nearest E-Mitra kiosk to update your details biometrically (fingerprint) or use Aadhaar based reset if your Aadhaar mobile is active.
Q: I am not receiving the OTP.
Ans: Wait for 5 minutes or try the Email method. Network congestion often delays SMS.
8. Conclusion
Remind them to write down their new password in a safe place.
Internal Link: "Now that you have your password, learn [How to Check Your Jan Aadhaar Status] (link to your previous post)."